Service terms

Last updated 11 November 2026.

1. Who we are. JobBagger is provided by ALTAPE LTD (company no. 14866066), 7 Lillie Square, London, SW6 1GD ("we"). "You" are the business named when you sign up.
2. What we do. When a call to your business number is forwarded to the number we give you, we text the caller on your behalf, alert you, take a voicemail, and pass on any reply. On the Pro plan we also send an evening round-up, a monthly results report and, when you ask us to, your review link to a customer.
3. What you do. You switch call forwarding on and off on your own phone. You give us accurate details. You only ask us to send review requests to people who have been your customers.
4. Free trial. The first 14 days are free. If you do not want to continue, tell us and switch forwarding off. We will not charge you.
5. Price. After the trial the service is £49 a month for Standard or £79 a month for Pro, paid monthly in advance by card. We will give 30 days' notice of any price change.
6. Guarantee. If our call log shows fewer than three missed calls caught for you in a paid month, we will refund or credit that month if you ask within 30 days of it ending.
7. Fair use. There are no per-text charges and no caps. The price covers reasonable use by one business; if usage is far beyond that, we will talk to you before changing anything.
8. Cancelling. Either of us can cancel at any time by text or email. Cancellation takes effect at the end of the paid month. There are no refunds for part months, apart from the guarantee.
9. What we cannot promise. Texts and calls rely on mobile networks and on Twilio, our telecoms supplier. We cannot guarantee that every text is delivered or that the service is never interrupted. We do not promise any number of jobs or reviews.
10. Your network's charges. Your mobile network may charge you for forwarded calls. Those charges are yours.
11. Our liability. We are not liable for lost profit or lost business. Our total liability to you in any 12 months is limited to the fees you paid us in that period. Nothing here limits liability that cannot be limited by law.
12. Your number. The number we give you belongs to our account. If you leave, switch forwarding off; your own business number is unaffected.
13. Law. These terms are governed by the law of England and Wales.

Data processing

1. Roles. You are the controller of your callers' and customers' personal data. We process it only on your behalf and on your instructions, which are to provide the service described in these terms.
2. What we process. Callers' phone numbers, the time of each call, the content of text replies, voicemail recordings, and the mobile numbers you send us for review requests.
3. Why and for how long. Only to deliver the service. We delete voicemail recordings after 30 days and message logs after 12 months, or sooner if you ask.
4. Confidentiality and security. Only people who need the data to run the service can access it, and they are bound by confidentiality. Access to our systems is protected with strong passwords and two-step login.
5. Suppliers. We use Twilio to carry calls and texts and Stripe for payments. We will tell you before adding any other supplier that handles this data, and you may object.
6. Transfers outside the UK. Twilio may process data outside the UK. Where it does, this is covered by the safeguards in Twilio's own data protection terms.
7. Helping you. We will help you respond to anyone who asks to see, correct or delete their data, and with any regulator enquiry about the service.
8. Breaches. If we become aware of a personal data breach affecting your data, we will tell you without undue delay.
9. When the service ends. We delete your callers' data within 30 days of cancellation unless the law requires us to keep it.
10. Checks. On reasonable request we will give you the information needed to show we are meeting this section.
11. Your side. You confirm you have a lawful basis for the texts we send for you, and that you only request review texts for your own customers.